CTS New Zealand

It is my great pleasure as General Manager of CTS Tours New Zealand to extend our sincere Congratulations to the China National Tourism Office for their great effort to create fresh, updated content on this new website being launched. It will be most helpful for New Zealanders to get new ideas about all that China has to offer, whether it be for just a few days getaway or an extended tour.

Best wishes!

Lisa Li

General Manager

China Travel Service (NZ) Ltd.

One-stop China travel shop for business and leisure travellers

CTS is China’s one-stop China travel shop for business and leisure travellers providing 24/7 service in China.

China Travel Service (NZ) Ltd. is one of the 22 overseas branches of China Travel Service (Hong Kong) Limited. The first office opened in Shanghai in 1928 and the company celebrated its 80th anniversary last year.

CTS Holdings is committed to providing one-stop services for clients and catering to all aspects of their needs. The CTS group is able to negotiate substantial discounts from travel suppliers to provided China travel products offering the best value for money due to its large purchasing power.

Supported by the extensive CTS network of hundreds of offices throughout China makes the two companies unique as a leading tour operator in New Zealand specialising in China. Most of the staff is from an Asian background; which means that wherever you go in China you have local expertise. Liaising with the dedicated teams in Asia ensures a streamlined operation to provide the most appropriate and sensitive to the demands and tastes of Australian and New Zealand travellers.

In an age of mass tourism, the specialist tour operator is a rare treasure but CTS believes that specialisation is our greatest strength with immense pride as a specialist tour operator.

As travel professionals, we always strive to offer our clients the very best in service and support. That's why we abide by the following service standards: Professionalism

Our People are certified travel professionals -- every CTS travel consultant undergoes extensive customer service and quality assurance training.

Travel Management

Every CTS travel consultant can be relied upon to offer a complete range of Travel Management & Leisure Travel Services both for group and FIT.

Communications Service

Our clients are most important to us. Your telephone calls will be answered within 20 seconds, you will never be on hold longer than 30 seconds, and we will respond to every inquiry by e-mail, telephone, or fax within 24 hours on most of the cases or we’ll waive our service fee for your trip.

Quality-Assured Reservations

CTS reservations are subject to our multi-point Quality Assurance System for 100% error-free reservations.

Quality-Assured Documents

CTS travel documents and our detailed itinerary info whether electronic or paper, are 100% accurate and “worry free” – subject to our multi-point Quality Assurance Check.

Best Fare Assurance

CTS is committed to researching all appropriate buying channels for “best” fares to China, Hong Kong and most of the Asian countries, including but not limited to fares in our reservation systems, web fares, private/contract fares, consolidator fares and CTS network fares right up to the day of departure.

Travel Information Services

CTS knows information is the key to controlling travel costs so we will work with you to analyse your needs and requirements in order to provide you with alternatives that will minimize cost and maximize your choice and value.

Ongoing Client Servicing

Every client's experience with us is important - so we closely monitor our performance for every client with our customized "Complete Customer Care" program.

Service Recovery - Complaints Resolution

We will resolve any complaint about our services and respond to any complaint about the service of a CTS Preferred Supplier within 48 hours. Does this sound like the kind of travel management service you expect? Contact us to discuss your travel management needs.

We strongly believe that we will never succeed unless our customers succeed. That's one of the reasons why we focus our efforts on providing you the services you need to make your travel satisfied. Stop by and visit our local office to learn more about what we can do to your travel requirements. You can also click on the links below for more information.

CTS Tours New Zealand

• China tours private and escorted groups
• Ticketing air, train ferry and coach tickets within China
• Corporate travel - Conference, Exhibition and Incentive Travel
• Chinese visa processing
• Transportation meet & greet service with CTS coaches and limousines
• Book China hotels and transfers

We believe that travel is not only about visiting a destination, but also about experiencing China. Our intimate knowledge of this fascinating country ensures a memorable journey.

CTS Tours Campaigns - all inc EXPO visit

• World EXPO 4 days from NZ$1,985 with Air New Zealand
• World EXPO in Shanghai Final Call 7 day tour $NZ$2,598
• Beautiful Jiangnon 10 day package NZ$2,695
• China Spirit 10 day package NZ$3,550

For more World Expo extension products, please visit http://www.chinatravel.co.nz

wholesale department of China Travel Service (N.Z.) Ltd. Sharon, Kevin, Lily, Gloria or Barb

CTS House, 175 Queen Street

Auckland New Zealand

Phone (64 9) 375 1711 or 0800 CTS 888

Website : www.chinatravel.co.nz

Chinese website : www.kiwiyou.co.nz

Our CTS Tours team in NZ will liaise with the CTS offices in China to ensure your visit to China is a dream come true. Our highly experienced staff has the support of hundreds of offices throughout China to provide local support and service. It s like having a friend, or relative, to make plans locally on your behalf to make the best use of your time.